I bought PerySmith 5 in 1 Hand Blender 850W Easy Cooking Series PS850 last year during 7/7 Shopee’s campaign. It was quite a good deal back then. Less than RM90. Was very happy with it. I’ve been using it for making cakes, bread, cookies, juice, and even peanut butter. All was well. Here’s the unboxing video that I did last year.
So… Just a few days after the one-year mark, something happened. All at the same time! Seriously?!?! It has two years warranty but only for the motor unit. The accessories or the attachments are not covered under the warranty.
The whisk attachment wasn’t working when I wanted to whisk the eggs. I attach it to the motor unit and it didn’t turn. It had noise but the whisk wasn’t turning. I removed it from the unit and guess what?!? The plastic bit that was supposed to connect to the motor unit that makes the whisk turn fell out. No wonder it’s not turning. The part came off! I only used the whisk one time! That day was supposed to be the second time but it’s broken. Couldn’t be used anymore.
I thought I can use another attachment to whisk the eggs. My gosh! The part that gripped the hooks couldn’t grip the hooks. One side was OK, the other side was useless. I had no choice, I tried my best to whisk the egg by keeping the hook as deep as possible inside the mixing bowl so that it won’t detach while mixing.
When I’m done whisking those eggs, it’s time to remove the hooks. The faulty side just came out on its own. When I removed the OK side, a ring came out along with the hook! Guess what?! The OK side couldn’t grip anymore too! So, the two hooks(mixing and kneading) are now useless as the unit that grips them could no longer grip. I only used these hooks a total of fewer than 12 times in a year.
Go figure… How fast is that? Normal usage, only a few times, and it’s gone. Yes, wear and tear, we can’t avoid it but this is just too fast. It just translates to bad quality. My previous mixer only died after over 20 years of usage! The attachments were still going strong. It was the motor that had burnt out.
So… Three attachments for cake/bread making are gone. To date, the other two attachments (stick blender and chopper) are still OK. However, I’m quite worried about the plastic containers because I don’t think the plastic is of a durable type. In case you drop it by accident, it might break instantly. I’m seeing scratches on them already even though I never wash them with anything rough. Only used two to three times.
I contacted support about the faulty attachments. Unfortunately, as expected, they said it’s considered as wear and tear, it’s not covered under the warranty. The fact that their product failed terribly after such light usage is really unacceptable. They just apologized and gave me a quote to buy the replacement. Well… I tried to emphasize that it is used only a few times but still… Just apology. It’s understandable that they won’t buy it because they didn’t see how you used it and you might lie to them. Whatever… No point in trying to convince them because they never will bother.
Do you think I would buy it? No way! Each attachment costs RM39! I need to buy two of them. That would be RM78. I can buy a basic mixer that will surely last for years at that price. Furthermore, I bought the unit for less than RM90! Even if I got it at a higher price, I won’t get the replacement too because I’m afraid that the same thing will happen and that would be a waste of money. Once bitten, twice shy.
I can only count myself lucky for getting it at such a low price. Otherwise, I would be more disappointed than I am now. I just hope the other two attachments/accessories will last me for a few more years *fingers crossed*. I’m quite worried that it won’t as the build of the attachments is the same as the spoilt ones.
So… If you found this post because you are planning to buy it, I would say that you can buy it at your own risk (click here if you want to buy). Maybe I’m just being the unlucky one to get the batch with bad-quality attachments. *sigh*
